Understand the intimate details of marketing activities in the healthcare space and develop plans to best leverage opportunities and differentiate Blue Shield from competitors in the marketplace through insightful and evidence-driven research. Consultants provide services to a company, but don't work directly for it. You will drive organizational change management activities to promote usage and adoption of the change with a clear understanding of the broader impact to people and processes across our field. Excellent communication skills focused on facilitation of meetings; ability to deliver informative, well-organized documentation and presentations and ability to effectively communicate in difficult and sensitive situations. In such instances, consultants may work alone, team with other consultants, or partner with company employees to accomplish a wide variety of functional and technical objectives. In general, the consultant initially gives information early to help meet the immediate needs of the client. As a management consultant, your main role is to provide direction to your clients. Assuming he's not swamped with a project (and needs to eat at the office), Tierney says he and the team will usually go out for drinks and dinner on Deloitte's dime. While they are also an employee of the company, their role can vary tremendously depending on the contract that they have with the company. This can involve analyzing employment numbers, revenue, and interviewing various employees and managers. The role of an OD consultant is a varied one. Our proven, 10-step method has allowed over 3,000 Consulting.com students to quit their jobs and become completely self-employed. Demonstrated confidence and willingness to challenge intuition and status quo based on own fact-based insights. Consultant responsibilities and duties. Identifies prospect, member, and/or producer insights that result in new and creative marketing and communication strategies and tactics with unique messaging, positioning, and media to maximize new sales. There’s only so much you can do right off the bat, and having 4 hours or 40 hours with the client in the first week would have very little impact on their results. Usually the Monday morning flights are at 6:30 or 7 a.m. 9:00 a.m. — Flight lands, hop in a car to get to the client. 7:00 p.m. — Grab drinks and dinner. consultants, if willing to deliver a satisfactory level of service, are required to use a wide range of skills corresponding to the different roles involved in the consultancy process. Tierney takes a cab or a car depending on what's easier. It’s more about small adjustments along the way. Tierney says he spends the first few hours on site making "multiple coffee runs," sifting through weekend emails, and reviewing material before meeting the client. From 2:30 to 5pm I’m on the phone doing strategy sessions with new leads and pitching them my services. At the core of the definition, a consultant is a specialized professional who provides expert advice in their field. From 7:30-11pm, I do more client fulfillment, sometimes a strategy session or two, and then planning for the next day. In addition to researching the business, they might also research the market as it relates to the problem they are solving or task they are accomplishing for the client. In some cases, it might require them to meet with staff. A company may hire a consultant on a short-term basis to provide a specific solution to a particular need. In this aspect of the role, organizational development consultants may organize group training sessions or work one-on-one with employees. Click below to signup for our 100% free webinar training. To answer that we need to answer the question, "Why makes someone willing to pay for advice?". In such instances, consultants may work alone, team with other consultants, or partner with company employees to accomplish a wide variety of functional and technical objectives. Educational requirements are: BA, MA, MS in statistics, economics, operations research, quantitative marketing, engineering or related fields; or MBA with a strong quantitative emphasis. Engaging in change management exercises with employees. While, accomplishing these objectives, the consultant might serve as an implementer, an adviser, a trainer or a publisher. Team players who embrace the concept of "we" versus "me. Others hold a series of group training sessions in the office. Others simply advertise as service providers where their ability to offer strategic consultation throughout the process is a key selling point. Are you passionate about training, coaching and developing Financial Advisors? They will likely discuss these findings at length with the client and any relevant company personnel and then in many cases, they will reconnect with the company at a later date to provide follow-up feedback and advice. 8:00 p.m. — Head back to the hotel. On that note, we turned to our community of 11,000+ students to learn what a day in their life is like. Other times, you don’t know what you don’t know. Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Many businesses are concerned with their environmental footprint, because of state … A flexible, positive attitude with the ability to adapt to an ever-changing environment. For small and mid size businesses, this option is a no-brainer. The day to day dealings of a consultant vary significantly based on the consultant. Consultants spend the next few hours reviewing what they've learned, making sure they understand the client, and coming up with a game plan. During the summer months, 2:30-6:30pm is family time. The traditional and most formal working relationship is that of employer and employee. Another example could be a CEO who is attempting to prep a growing startup for an upcoming IPO. The system we teach here at Consulting.com automates most of the lead generation process, so the only thing our students have to worry about is doing phone-based "strategy sessions" or "consultations" with new leads. Knowledgeable in current policies, practices, and ability to anticipate future trends affecting the business unit from a systems and process perspective. Partner with the IFP business owner to achieve agreed-upon objectives, strategies, goals and measures. In the past four years MMA has grown over 300%. Once I’ve arrived at my client’s office, we start reviewing the data. Creative problem solver who enjoys thinking "outside the box" to solve complex problems. A particular group of employees may need specific knowledge or skills to perform their day-to-day duties. 1:30 p.m. — Break for a half-hour lunch. But don’t worry; we’re not done! A highly motivated person carries the energy and enthusiasm required to push the projects ahead and reach the pre-determined goals. MMA has been a leader in driving innovative analytic solutions for 26 years. When people ask the question, "What do consultants do?" Its Friday, 7:30am, I get up, take a shower and groom myself. Some consultants offer ongoing help while others do one-time engagements. This model is very common in any sort of personal coaching business, from fitness coaching to life coaching to business coaching. You will work with agile frameworks, and must be open to experimenting with new techniques, learning, and improving how we work. statutory holiday and sick pay;. We want to study the market and see where leads are responding to our campaigns. The core of my work day is 10:30am to 2:30pm. With a focus on addressing business practices and the underlying systems that support those processes, you will identify options, work to gain consensus on approach, develop requirements and related business rules, and work closely with business unit and other subject matter experts to implement solutions for solving complex business challenges. Sometimes the value you bring as a consultant doesn’t come in a single burst. Sometimes these problems are unique and require highly customized solutions, but in many cases, the problems are common to the industry, and the consultant is chosen because they have helped other companies solve that type of problem already. Employees in this banded class provide professional consultation in human resources best practices that support the university and/or agency in achieving stated goals and objectives. Ensure analytical rigor is continuously applied to optimize the plans' implementation. A company may require a consultant to complete tasks that the internal staff cannot perform due to a lack of expertise, existing commitments, government regulation, or a need for an unbiased opinion. Looking for a chance to do meaningful work that touches millions? This model is also common for small businesses, where a business owner can’t afford to hire a staff member for a specific duty and chooses instead to do it themselves with the help of strategic advice and ongoing coaching from a consultant. Companies often rely on consultants to develop information products, such as books, software, checklists and reference guides, that provide information that is inefficient to present one-on-one to employees. When they're not doing that, Tierney says, they're busy preparing PowerPoint slides and fixing details like font size in existing presentations. The two offers have a lot of synergy, and often result in more money for the consultant and better, more efficient results for the client. The job duties/responsibilities of HR consultants often include: Advising management on the administration of human resources policies and procedures The company making the purchase might hire a management consulting firm that is experienced in helping companies navigate acquisitions successfully. The role involves working with organisations in all sectors to improve their performance. May serve as mentor/coach to lower level marketing employees and/or direct, provide work assignments and performance feedback. Employers' responsibilities for different contract types: full-time, part-time, fixed term, agency workers, consultants, zero hours, family members, volunteers and young workers An MBA is desirable. Bachelor’s degree with an emphasis in MIS, Business or related field; or related work experience beyond the minimum required. The last delivery method we’ll touch on today is ongoing coaching. With that information, a healthcare consultant can … Hopefully this overview of common consulting offers has given you a better feel for what it means to be a consultant. Moving from employee to consultant requires a shift in mindset. This can be done by introducing new technical solutions and software platforms to current IT infrastructures with the purpose to improve processes and profitability. In many ways, this schedule isn’t much different from that of an independent consultant. For example, employees may receive teamwork, time-management and leadership training. we can’t ignore these in-house consultants, so we hopped onto LinkedIn’s job search section to see how companies hiring today describe what they’re looking for. What does an employee relations consultant do? Strong analytical and quantitative skills with ability to use advanced features of Excel, PowerPoint, Word and Visio. Confident, persuasive, and persistent, you will negotiate and communicate with business clients, vendors, and field-based employees to ensure expectations are managed and critical objectives are addressed. The consulting firm is not there to provide ongoing coaching or training or to offer some sort of done-for-you solution. Train Employees on New Methods. This independent contributor will support and contribute to a high-performing marketing team and be in involved with critical partner relationships (internal and external), to deliver the right current and prospective consumers with compelling and differentiated solutions while providing the tools necessary to beat the competition. For instance, the company’s policies and procedures may preclude certain recommendations. I pop a k-pod in my Keurig and I get dressed. Manager: Candidates with 5 - 10 years of experience in quantitative analytics working on complex projects in a team environment. Next, it’s time for my final client meeting of the day. They already have a feel for the consultant from the strategy they’ve provided, and it will often take a significant amount of effort and expense to implement the solution themselves, so if the consultant has a proven team ready to handle it, that’s a win-win. Ability to analyze complex analytic data sets and results and understand/diagnose potential quality issues and anomalies. But even when advice is the main offer, there’s a lot more to it than simply offering an opinion. Another role of a consultant is that of the information specialist who, through his or her knowledge, skill and professional experience, is engaged as an internal or external consultant to provide special knowledge services. Product Owner experience is highly desired. This job hierarchy in a consultant career is described as below: Consultant Jobs Hierarchy1. Being a mission-driven organization means we do much more than serve our 3.5 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than million to the Blue Shield of California Foundation to improve community health and end domestic violence. In addition, the company may have previously been unsuccessful in its attempts to implement a similar solution, may lack the necessary resources, or may consider the alternative to be too risky. Prior experience with agile working methodologies/environment is preferred. Develops specialized project plans and steps to execute marketing strategies including establishing performance metrics, preparing creative briefs, estimating costs, time schedules, resource allocation, production schedules. As Im drinking my coffee, Im already in traffic on the way to meet with my first client two streets south from my house. Billie Nordmeyer works as a consultant advising small businesses and Fortune 500 companies on performance improvement initiatives, as well as SAP software selection and implementation. Let’s continue with our small business marketing example. I’m bringing her 30-50 clients per month already, so we mostly just discuss lead quality and then I’m headed back home or wherever the evening is taking me. "Consultant" is an appealing title for many college students and young careerists, but few understand what it really means as a job description. Consultants may also train workers in technical skills such as regulatory compliance or network troubleshooting. Qualified candidates should have the following skills: MMA is an established analytic leader and is growing rapidly. From 2 to 4 p.m., Tierney says he'd meet with the client to get a better understanding of their job and their company. So what makes a consultant’s advice so special? In-depth knowledge of the health insurance industry including products, services and their financial drivers. Consulting is the business of providing expert advice to a specific group of people. Job Description of an Investigative Analyst, Job Description for an Information Technology Consultant. We see what needs improving, and I speak with his front desk, making sure leads are being handled on time, and that everyone is getting serviced. Our Consulting Accelerator course is all-inclusive and designed to be taken over a 42 day period. Quantitative Marketing Analytic Insight Roles: Analyst, Consultant and Manager Positions, Locations: Pursuing candidates already based in these areas: New York, NY, Chicago and Norwalk, CT. MMA is searching for professionals with strong quantitative and analytic skills who can apply those skills to generate predictive models and forward looking insights for our clients in order to help them answer key questions, including how to drive more efficient and effective marketing, how to optimize pricing and promotion decisions, improve overall brand and marketing ROI, achieve both short and long term brand and equity objectives, optimize channel effectiveness and better forecast their business. How you get a client from A to B is significantly less important than simply being able to get them there. Successful candidates should possess exemplary focus on quality management, attention to detail, strong work ethic and a commitment to project and data excellence. Each of these accounts so far sounds like a far cry from the normal 9-5. The Business Consultant role is responsible for working with enterprise business partners to identify and prioritize changes needed in existing operations, development or technology to support the business project. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Next is gym time, and then I make breakfast for the kids. Employers pay the consulting business, not the individual consultant. They are brought in to help a business tackle specific problems. 10:30 a.m. — Arrive at office, get coffee, and start work. People pay for advice because they want to get somewhere they are not currently. An interest in becoming proficient with a variety of analytic methodologies and approaches necessary to solve client analytic challenges. 4:00 p.m. — Catch up on emails again and meet with the team manager. In some cases, it might be entirely done online. Employee benefits consultants typically work as part of a team and use researchers and other staff to acquire as much information as possible on all benefits options. Let’s hear from some real world consultants. The company, rather than the consultant, selects one or more of the consultant's recommendations to implement. Some consultants will utilize a done-for-you service as an upsell to their strategic advice. For a variety of reasons, a company rarely implements all of a consultant's recommendations. ". Giving people a diet plan is great, but what they usually need most is ongoing accountability and coaching to adjust to life’s little curve balls. Consulting Job Descriptions & First-Hand Accounts. Opportunities for advancement of skilled, committed professionals include: Now that you have a feel for what consultants do, the next question becomes a matter of access. He tells me he has 4 patients who signed up for Invisalign through my marketing efforts so far this month. Organizational development consultants work closely with employees to introduce new methodologies and train staff and departments. The consulting jobs vary from the entry level job titles to the highest job titles attained in a company. Some consultants will travel to a client’s business while others will only ever interact online. If the consultant has worked with a large number of similar businesses and achieved consistent results, it is likely that they will be massively helpful to the business simply by laying out a detailed, strategic roadmap for achieving success, even without doing any of the legwork themselves. Essential to the success of this position will be partnering with the IFP General Manager and the sales organization to accomplish membership growth and OI targets. We’ll go outside or watch a movie and then make dinner. What does a day in the life of a consultant look like? Finding Your Way in the Consulting Jungle: A Guidebook for Organization Development Practitioners; Arthur M. Freedman et al. You work with the … The responsibilities and duties section is the most important part of the job description. "That's always fun, especially if you're on a good team," he says. Other consultants may choose to market themselves as HR specialists and therefore offer more strategic services that are of importance to larger operations. Day to day, the organizational consultant could be wearing many hats ranging from big-picture conceptualizing to detailed operational planning and staff training. Bringing in an outside consultant for training can benefit a company in a number of ways: Training can be done live onsite or it can be administered online. Training Consultant responsibilities include identifying skills and knowledge gaps, developing instructional material and organizing learning activities. The Consumer Marketing Consultant will be responsible for the development and execution of strategic and tactical integrated marketing plans for Individual and Family plan (IFP members) within the Consumer Marketing group. Here’s an account from 3rd-year Deloitte consultant Tim Tierney, via Business Insider: 4:30 a.m. — Wake up and head to the airport. Proven ability to negotiate skillfully in difficult situations to include settling differences. Ideal candidates will have a combination of strong skills and experiences in data management and quantitative analytics, with an emphasis on marketing mix modelling, pricing and promotion analytics, forecasting and financial analysis. However, HR has oversight of multiple areas that directly impact employee engagement and so has a pivotal role to play in ensuring the key drivers are addressed. As a Business Consultant within Shared Business Services, you will be on the team responsible for designing, developing and rolling out a comprehensive suite of Advisor Development services. Six or more years of experience/knowledge of business operations in the insurance area is required. For example, let’s say a business owner needs help marketing their business but can’t afford to hire a full-time marketer. Deloitte covers all transportation expenses while he's on the road. The following answer was fairly representative of many responses we received: I wake up at 6am, get ready, and then listen to an audiobook on the way to the gym. ", Excellent work ethic and desire to ‘do what it takes’ to learn, grow and provide value to our clients, Highly focused on quality and "doing it right the first time. To understand what consultants do, we need to understand what consulting is in the first place. to collect necessary data; Job brief Let’s look at a more common example for the average consultant. You will translate needs into design requirements, negotiate and communicate with business clients, and ensure expectations are managed and critical objectives are addressed. Data never lies, and we leverage its insights to tweak campaigns and offers. While we focus on training independent or freelance consultants here at Consulting.com, there are hundreds of thousands of consultants employed across every conceivable industry. For example, a systems consultant may initially recommend an accounting application, and then he or someone else installs the software and integrates it with other systems at the client's site. A BA/BS in a related field such as marketing or business and/or equivalent combination of education and experience. Just like any business, independent consultants have to split their time and effort between generating new business and fulfilling the needs of their existing clients. 2:00 p.m. — Begin the day's meetings. Having read your article, I would like to benefit from your wealth of experience by sending me your articles on a regular basis. Of course, that doesn’t answer our main question: what does a consultant do? What is the goal of a consultant and how do they fulfill that goal? Rest of the night — Do a bit more work, and then get some sleep. We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. This position may require field visits or occasional inter-state travel. Some consultants like to come to the company and meet individually with each staff member. Sometimes the problem a business wants solved has to do with their leadership team or other personnel. 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